Cancellation Policy
The return and refund policy is applicable as per the product type-
| Exchange within 2-days(48-Hours) of product received | Return within 1days(24-Hours) of product received |
| For Goggle& Frame(Non-Prescription Glass ) | In case the box in which the item has received has visible damage, you are requested to deny the shipment and contact Customer Care. Original packaging must be required for exchange. Only 1 time free exchange is acceptable and from second time shipping charges will be applicable. | Full invoice value will be return, if product received 100% Original & accurate. Transaction charges may be deducted as per original. Original packaging must be required for return. Amount will be credited to customer account within 30 days from the product received. |
| Contact Lenses | In case the box in which the item has received has visible damage, you are requested to deny the shipment and contact Customer Care. Original, unopened packaging must be required for exchange. | In case the box in which the item has received has visible damage, you are requested to deny the shipment and contact Customer Care. Original, unopened packaging must be required for exchange. |
| For Frame /Goggle with lens (Prescription Glass ) | In case the box in which the item has received has visible damage, you are requested to deny the shipment and contact Customer Care. Original packaging must be required for exchange. If all the specifications of frame/Goggle and lens are correct from our side, then also if you want to exchange the product then the cost of lens will be deducted as per invoice and only frame charges will be refunded, since these are customized lenses ( courier charges will be bearable by customer). | In case the box in which the item has received has visible damage, you are requested to deny the shipment and contact Customer Care. Original packaging must be required for exchange. If all the specifications of frame/Goggle and lens are correct from our side, then also if you want to return the product then the cost of lens will be deducted as per invoice and only frame charges will be refunded, since these are customized lenses ( courier charges will be bearable by customer). |
The Site had reserved the right to cancel any order. The reason for cancellation can be any of the followings :
For cancellation of product of any order, customer must have to get login first, select the product of specific order no. and click on the cancel button with in 24 hours from the order time.. After cancellation of order, customer will get refund (if applicable) of entire amount or any deduction will be refunded via original method of payment within 10 to 15 working days
If customer claims for damaged product, then at this condition, customer should have to show the proof as because after receiving the product from our logistic partner we are not responsible to consider product as damage. If you receive the damage product then customer should have raise ticket/email/call within 2 hours from the product delivery time. then only your claim will be considerable.
1. In case the order request is not acceptable to the company, Unavailability of the product.
2. Inaccurate/incomplete product/prescription information .
3. Suspecticious reasons of any fraud.
4. Incomplete information received from the customer.
Refund will be applicable only if :
Customer paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days.
Once the cancellation/Return done, the entire amount or any deduction will be refunded via original method of payment within 10 to 20 working days.
Product must receive undamaged, unborn, and brand new conditions.
All accessories of the product is compulsory for refund.
Company has right to deduct the amount if returned product got damaged or used or born condition.
Refund is only applicable if product is canceled or return request made by customer within 2 days of product delivery date. After 3 days of product delivery company will not be responsible for any types of refund.
We do not provide any warranty on breakage of Frame, Sunglasses or Lens, also fading of frame/Goggle colors is not liable for refunds. Refund is not possible in such case.
The Online Transaction charge will not be refunded in any of the case for Order Cancellation. Free returns, 365- Day returns and refunds
You have 365 days to return your order. That is a whole year to decide if its right for you. All we ask is that any products are returned in the same condition we send them out to you. The product must be unworn, with any tags still in place and in their original case and box.
Any goods bought from the ~Sale~ area of the website are not included in the 365- Day Returns offer. But you still have 30 days to return those.
But before sending anything back let us try to find the right pair for you. Please call us on 7887799997 (from 9am to 5pm Monday to Friday) or email us technical.techcherry@gmail.com and we can discuss what you need.
Or if you email us at technical.techcherry@gmail.com and leave your number - we~ll call you back.
We stock so many sunglasses we will have just the right ones for you in stock.
Are they authentic? -
Only authentic and genuine products at Tchcherry
We sell product comes direct from brand and non-branded, only the branded product have the warranty and it is apply as per original. We do not provide any warranty on non-branded product
All the products come with a warranty of between one and two years. We have absolutely nothing to hide and will help you if you need any questions answering.
We can mention here authorized dealer certificate
Security Policy
Security Policies
Accounts and Security
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